FAQ's
Can I pay my bill using CareCredit?
Yes. We accept payments for services rendered through CareCredit. You may follow this link if you would like to be prequalified for CareCredit. Once approved, you would pay for services through CareCredit:
Do you accept Insurance?
YES. We accept most insurance companies and will submit claims on your behalf to your insurance company for any services provided at Small Talk. We currently accept the following insurances, HOWEVER, this list changes frequently. If you do not see your insurance carrier, please call us and we can let you know.
Do you accept Medicaid?
YES. We participate with all major Medicaid HMO plans, including:
Will I need to get a referral from my doctor ahead of time?
Maybe. This will depend on your insurance plan and their requirements. We will work with you by calling your insurance company on your behalf to determine if this is necessary for pre-authorization. We encourage you to request that your PCP fax a referral to our office for any service you are seeking.
Do you have payment options if we do NOT have insurance benefits for therapy services?
YES. We provide flexible payment options that include options to prepay for 5 therapy sessions ahead of time at a discounted rate. We also offer discounts for siblings that are enrolled in therapy services at the same time.
Can I pay for my child’s services online?
Yes. We have a convenient link to Square through our website under the Payments tab where you are able to make payments via credit card online at any time. You may also pay in person using cash or check, or call the office and authorize a payment over the phone.
Can I come back with my child during his/her appointment?
YES. We welcome parent involvement and encourage participation when it is helpful and beneficial for your child.
At times, however, your therapist may feel it is in your child’s best interest NOT to have a parent in the room during a session. This could be for a variety of reasons which your therapist and you will discuss together ahead of time.
How long are therapy sessions?
Therapy sessions can be scheduled for 30 minutes, 45 minutes, or 60 minutes, depending on your child’s goals and needs.
How do I schedule an evaluation or therapy visit?
The first step is to complete the New Client Forms online located under the Forms tab on our website. This is where you provide some background information about your child, and where you can upload insurance information so we can verify benefits and coverage for you. Once your child is ready to schedule, you will receive a Welcome Letter via email from our Referrals Coordinator introducing you to your therapist. Your therapist will then contact you directly to schedule the first appointment. Your therapist and you will work together to schedule all future appointments so that we can best meet the specific needs of your therapist’s schedule as well as yours.
What do I need to get started?
To get scheduled for an initial evaluation, we will need:
New Client Intake Form completed
Copy of insurance card
Doctor’s referral (if necessary for your insurance plan)
How do I know if my child needs services?
It is always a good idea to start by talking with one of our therapists to ask questions or concerns you have regarding your child's development. We are happy to speak with you about any concerns you may have. Our therapists can advise you on whether further action is recommended, such as scheduling an evaluation. In the case of speech/language concerns, you are welcome to schedule a free screening where specific concerns can be informally assessed, and where you will be provided with an opportunity to sit down and discuss your concerns in person.
Does Small Talk Speech & Therapy Center provide contract services?
YES. We have had the privilege of contracting with neighboring school districts for therapy services, including Greene County Public Schools, Orange County Public Schools, Virginia Institute of Autism, Louisa County Public Schools, Albemarle County Public Schools, Charlottesville City Schools, and Madison County Public Schools. We have also provided support and screenings as well as therapy services to local private schools on site.
Click below to download Intake forms.